Effective date: August 11, 2026
Last updated: August 11, 2026

These Terms and Conditions govern your use of the Top Grade Exteriors Inc website, online forms, customer communications, electronic documents, estimates, contracts, invoices, appointment scheduling services, and related customer relationship management systems.

By using our website, requesting services, submitting information, or communicating with us, you agree to these Terms. However, acceptance of these Terms does not automatically enroll you in SMS messaging. Consent to receive SMS or MMS messages is optional and must be provided separately.

1. About Top Grade Exteriors Inc

Top Grade Exteriors Inc provides roofing, siding, gutter, window, exterior inspection, repair, replacement, and related construction services.

Website: https://topgradeexteriors.com
Phone: 612-703-5290
Email: info@topgradeexteriorsinc.com

2. Website and Service Requests

You may use our website and advertising forms to:

  • Request a property inspection
  • Request an estimate
  • Schedule or change an appointment
  • Ask questions about our services
  • Upload property photographs or documents
  • Request roofing, siding, gutter, window, or exterior services
  • Receive information about financing options, when available

Submitting a request does not create a construction contract or guarantee that Top Grade Exteriors Inc will accept a project.

Website content, advertisements, automated messages, preliminary discussions, and appointment confirmations are not final estimates or binding promises regarding price, insurance coverage, project scope, materials, completion dates, warranties, or financing.

A project-specific written agreement signed by the required parties controls the actual construction work.

3. Information Submitted Through Lead Sources

You may provide information directly through our website or through advertising and lead-generation services, including:

  • Google Ads
  • Google Local Services Ads
  • Google-hosted lead forms
  • Meta Business Suite
  • Facebook Lead Ads
  • Instagram Lead Ads
  • Telephone calls
  • Email
  • Other approved advertising or referral services

Information may include your name, telephone number, email address, property address, requested service, appointment preferences, project details, photographs, and other information you voluntarily provide.

When you submit a lead through Google, Meta, Facebook, Instagram, or another platform, that platform may transmit your information to Top Grade Exteriors Inc and our customer relationship management system.

The platform’s own terms and privacy policy also apply to information collected through its services.

4. Customer Relationship Management System

Top Grade Exteriors Inc may store customer, property, lead, project, appointment, estimate, contract, invoice, communication, photograph, and document records in its customer relationship management system.

Our system may:

  • Import authorized leads from advertising platforms
  • Create customer and property records
  • Assign a lead or project to an employee
  • Prefill estimates and contracts with information you provided
  • Store appointment and communication history
  • Store photographs and project documents
  • Create estimates, contracts, invoices, and related records
  • Track project and document status
  • Prevent duplicate lead records
  • Archive records as permitted by law and company policy

You are responsible for reviewing the accuracy of information shown in any estimate, contract, invoice, or electronic document before approving or signing it.

5. Telephone and Email Communications

When you provide a telephone number or email address, you authorize Top Grade Exteriors Inc to respond to your request using those contact methods, subject to applicable law.

You represent that:

  • The information you provide is accurate
  • You are the owner or authorized user of the telephone number and email address
  • You are authorized to request services for the property identified
  • You will notify us if your contact information changes

Consent to receive automated SMS messages is governed separately below.

6. SMS and MMS Messaging Program

The Top Grade Exteriors Appointment and Customer Care Messaging Program may send conversational and appointment-related SMS or MMS messages to customers who have separately and affirmatively opted in.

Messages may include:

  • Responses to an inspection or estimate request
  • Appointment scheduling
  • Available appointment times
  • Appointment confirmations
  • Appointment reminders
  • Rescheduling and cancellation messages
  • Customer service replies
  • Requested service information
  • Project-related follow-up
  • Requests to speak with an employee

Messages may be delivered through Twilio or another authorized communications provider.

SMS Consent

Where SMS consent is offered, the consent option must be separate, optional, and unchecked by default. You may submit a request for service without agreeing to receive automated SMS messages.

By affirmatively selecting the optional SMS consent option, you agree to receive conversational and appointment-related SMS or MMS messages from Top Grade Exteriors Inc at the telephone number you provide. Messages may be sent using an automated system or an AI-assisted appointment assistant.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services.

Message Frequency and Charges

Message frequency varies based on your appointment request, your replies, and your service activity.

Message and data rates may apply according to your wireless carrier and service plan. Top Grade Exteriors Inc is not responsible for charges imposed by your carrier.

Opting Out

You may opt out at any time by replying:

STOP

After an opt-out request, you may receive one final message confirming that you have been unsubscribed.

You may reply:

HELP

for assistance, or contact Top Grade Exteriors Inc at 612-703-5290 or info@topgradeexteriorsinc.com.

Opting out of SMS messages does not prevent us from responding through non-SMS methods when permitted by law, including telephone calls or email.

Mobile Information

Top Grade Exteriors Inc does not sell, rent, or share mobile telephone numbers or SMS consent information with unaffiliated third parties for their own marketing or promotional purposes.

Mobile information may be shared with service providers, such as messaging, hosting, CRM, security, and automation providers, only as reasonably necessary to operate the messaging program and provide requested services.

Wireless carriers are not liable for delayed or undelivered messages.

7. AI Appointment Assistant and Automated Communications

Top Grade Exteriors Inc may use an artificial intelligence-assisted appointment assistant and other automation tools to help respond to eligible leads and schedule appointments.

The assistant may:

  • Respond in English or Spanish
  • Confirm the type of inspection requested
  • Offer available appointment times
  • Collect scheduling preferences
  • Confirm, reschedule, or cancel an appointment
  • Create an appointment in our CRM
  • Route a conversation to an employee when human assistance is needed

The AI appointment assistant is limited to scheduling and basic customer service.

It is not authorized to make binding statements or promises concerning:

  • Final prices
  • Insurance coverage
  • Insurance claim approval or payment
  • Legal rights
  • Contract terms
  • Financing approval
  • Credit decisions
  • Warranties
  • Final project scope
  • Construction completion dates
  • Emergency services

Questions involving these matters will be referred to an employee.

Automated responses may contain errors. An appointment is considered confirmed only after you receive a confirmation from Top Grade Exteriors Inc or its authorized scheduling system.

Do not use the AI assistant for emergencies. If there is an immediate threat to life or property, contact the appropriate emergency service.

8. Electronic Documents and DocuSign

Top Grade Exteriors Inc may use DocuSign or another electronic-signature provider to send estimates, contracts, change orders, authorizations, disclosures, invoices, completion documents, and related records.

When you choose to sign electronically, you consent to:

  • Receive the applicable document electronically
  • Review the complete document before signing
  • Use an electronic signature
  • Receive notices and copies electronically
  • Have the signed document and related audit information stored electronically

Your electronic signature is intended to have the same effect as a handwritten signature to the extent permitted by applicable law and when legal intent and consent requirements are satisfied.

The electronic-signature provider may require separate consent and may present additional disclosures, authentication steps, or technical requirements. Those provider disclosures also apply.

You should download or print a copy of every document you sign.

You may request reasonable assistance or ask whether a paper copy is available by contacting Top Grade Exteriors Inc.

A contract is not effective until all signatures or approvals required by that particular document have been completed. An authorized Top Grade Exteriors Inc representative may apply an electronic company signature or countersignature where appropriate.

If these general Terms conflict with a signed project-specific agreement, the signed project-specific agreement controls for that project.

9. Estimates and Project Agreements

An estimate is based on the information reasonably available when it is prepared. Unless a signed agreement states otherwise, an estimate may change because of:

  • Measurements or inspection results
  • Hidden or previously unknown conditions
  • Code requirements
  • Material selection or availability
  • Customer-requested changes
  • Additional labor or materials
  • Permit requirements
  • Engineering requirements
  • Insurance scope changes
  • Written change orders

A preliminary estimate is not a final contract.

The signed project agreement and approved written change orders establish the final scope, price, payment schedule, responsibilities, warranties, and other project terms.

10. Insurance-Related Projects

Top Grade Exteriors Inc may assist customers with inspection information, photographs, estimates, measurements, and documentation related to an insurance claim.

Top Grade Exteriors Inc does not guarantee:

  • Insurance coverage
  • Approval of a claim
  • Approval of any particular scope
  • Payment by an insurance company
  • The amount or timing of an insurance payment

We are not your insurance company, attorney, or public adjuster unless separately licensed and expressly retained in that capacity.

You remain responsible for understanding your insurance policy and for amounts owed under your signed agreement.

11. Photographs, Files, and Documents

You may be allowed to upload or provide photographs, videos, measurements, insurance documents, property records, contracts, or other files.

By providing them, you represent that:

  • You are authorized to provide the material
  • The material does not violate another person’s rights
  • The material is accurate to the best of your knowledge
  • The material does not contain malicious software or unlawful content

You grant Top Grade Exteriors Inc permission to store, copy, review, and use the material as reasonably necessary to evaluate, schedule, document, estimate, or perform requested services.

12. Financing and GoodLeap

Top Grade Exteriors Inc may provide access to optional financing information or links, including financing that may be offered through GoodLeap or another third-party provider.

Top Grade Exteriors Inc is not a lender and does not make credit decisions.

Financing is subject to:

  • A separate application
  • The lender’s eligibility requirements
  • Credit approval
  • The lender’s rates, fees, disclosures, and agreement
  • Applicable lending laws

Top Grade Exteriors Inc does not guarantee financing approval, interest rates, monthly payments, loan terms, or the availability of a particular financing product.

Your decision to apply for financing is voluntary. The lender’s terms and privacy policy govern the financing application.

13. Invoices and Payments

Invoices and payment obligations are governed by the applicable estimate, contract, invoice, or financing agreement.

If electronic payment options are made available, payments may be processed by a third-party payment provider. The payment provider’s terms and privacy policy also apply.

Late fees, collection costs, or other charges apply only when stated in the applicable signed agreement or allowed by law.

14. Third-Party Platforms and Integrations

Our website and CRM may communicate with third-party services, including:

  • Google Ads
  • Google Local Services Ads
  • Meta Business Suite
  • Facebook
  • Instagram
  • Twilio
  • DocuSign
  • GoodLeap
  • Email providers
  • Hosting providers
  • Mapping services
  • Payment processors
  • Analytics providers
  • AI and automation service providers

These services may experience delays, outages, errors, authorization failures, or changes outside our control.

Top Grade Exteriors Inc does not guarantee that every third-party integration will always be available or uninterrupted.

References to third-party products do not mean that Top Grade Exteriors Inc owns or controls those products. Google, Meta, Facebook, Instagram, Twilio, DocuSign, GoodLeap, and other names and trademarks belong to their respective owners.

15. Privacy

Our collection, use, storage, and disclosure of personal information are also governed by our Privacy Policy:

https://topgradeexteriors.com/privacy-policy

The Privacy Policy is incorporated into these Terms by reference.

16. Acceptable Use

You may not:

  • Submit false, fraudulent, or misleading information
  • Impersonate another person
  • Upload unlawful or malicious content
  • Attempt to gain unauthorized access to our website, CRM, or connected systems
  • Interfere with the operation or security of our services
  • Use automated tools to scrape, overload, or misuse our systems
  • Use our communications systems for harassment, abuse, or unlawful activity

We may restrict access or stop communications when reasonably necessary to protect customers, employees, systems, or legal rights.

17. Intellectual Property

Website content, branding, logos, graphics, photographs, text, software, forms, templates, and other materials owned by Top Grade Exteriors Inc may not be copied, modified, distributed, or used without permission, except for ordinary personal use in evaluating or receiving our services.

Third-party trademarks remain the property of their respective owners.

18. Website and Technology Disclaimer

We make reasonable efforts to keep our website and connected services accurate and available. However, we do not guarantee that they will be uninterrupted, error-free, secure, or free from delays.

To the maximum extent permitted by law, online services are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, responsibility, or consumer right that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by law, Top Grade Exteriors Inc is not liable for indirect, incidental, special, consequential, or punitive damages resulting solely from the use or temporary unavailability of the website, CRM, messaging system, AI assistant, or third-party integration.

This limitation does not modify obligations, warranties, remedies, or liabilities established in a signed construction agreement or imposed by applicable law.

20. Indemnification for Misuse

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website or systems, your submission of material you were not authorized to provide, or your intentional violation of these Terms.

21. Changes to These Terms

We may update these Terms when our services, technology, integrations, or legal requirements change.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply prospectively after publication unless applicable law requires another form of notice or consent.

Material changes to the SMS program will not replace the need for appropriate messaging consent.

22. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

Any dispute concerning these website Terms will be handled by a court of competent jurisdiction in Minnesota, unless a signed project agreement or applicable law requires otherwise.

23. Severability

If any part of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

24. Contact Information

Questions about these Terms, electronic documents, appointments, SMS messages, or our services may be directed to:

Top Grade Exteriors Inc
Website: https://topgradeexteriors.com
Phone: 612-703-5290
Email: info@topgradeexteriorsinc.com